Virgin Media and other Telecom companies that offer Broadband and landline services, their customers are to get money back from their providers when things go wrong, without having to claim it. Following Ofcom’s intervention, BT, Sky, TalkTalk, Virgin Media and Zen Internet – who together serve around 90% of landline and broadband customers in the UK – have agreed to introduce automatic compensation.
From the Ofcom review: “At present, compensation is paid out in around one in... [Read More]
Hot off the tail of a recent BBC Watchdog Investigation, in to Slow Broadband speeds, Virgin Media is to raise their prices again, raising customer concerns regarding value for money. New customers will be hit with the new pricing structure straight away, existing customers will see prices rise from 1st November 2017.
The current changes to the pricing structure will be as follows:
Player bundle £33 a month for 12 months then £48 a month
Mix bundle £45 a... [Read More]
Virgin Media is to feature on BBC Watchdog tonight. The long running, consumer complaints TV series has investigated Virgin Media’s Broadband Speeds and it’s findings conclude that in some cases, too many customers were receiving just 3% of the advertised speeds.
Their investigation says that too many customers had been signed up in some areas, causing, ‘over-utilisation’.
Virgin Media is said to have been ‘disappointed’ that it fell short of speeds.
Virgin Media said the risk to customers with a Super Hub 2 router was “small”, but have advised around 800,000 customers to change both their network and router passwords if they were still set as the default shown on the attached sticker on the underneath part of the device.
Security researchers, SureCloud, have apparently managed to hack in to Super Hub 2, but Virgin Media have said other routers of a similar age are also affected.
Remember the days of ntl? Or nthell as it was known as. It has been just over 11 years when ntl:Telewest re-branded to Virgin Media. ntl’s reputation was so bad, that no matter what new incentives the company tried to adopt, to improve it’s image, they failed, it just could not shake off it’s tarnished image.
So, eleven years on, things are a lot better, right?
The answer is, you would think so but not really. After the name change to Virgin Media, there did seem... [Read More]
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